Przeglądanie według Temat "patient satisfaction"

Aktualnie wyświetlane 1 - 2 z 2

Patients’ perceptions of ambulatory healthcare work organisation and communication in healthcare entities
(Wydawnictwo Uniwersytetu Rzeszowskiego, 2023-09) Hampel, Katarzyna; Ucieklak-Jeż, Paulina
The aim of the presented research was to analyse the relationship between assessments regarding the perception of elements of organisation and communication of a healthcare entity and the age of patients. The work focused on non-medical benefits for the patient, which may influence their satisfaction and the choices they make. The main rationale justifying the need to conduct research was the desire to verify patients’ perceptions, which was expressed as the degree of satisfaction with the clinic’s services. Two aspects were examined: work organisation and communication between the clinic and the patient. The research was conducted in medical facilities in the city of Częstochowa among patients currently using ambulatory medical care. The test groups were divided depending on the age of the respondents. In order to obtain data, an original survey questionnaire was used. The following research hypotheses were formulated: (H1) age of respondents influences perceptions of elements of the clinic’s work organisation; (H2) age of respondents influences perceptions of elements of the clinic’s communication with patients; (H3) satisfaction with the healthcare entity’s services (in terms of organisation and communication) increases with patient age. The basis for formulating the hypotheses was a review of research on social inequalities, inequalities in access to healthcare and patient satisfaction studies. In order to verify the hypotheses, statistical methods were used: the Mann-Whitney U test and Spearman’s rank correlation coefficient. Calculations were made using the Statistica software. The obtained results confirmed the validity of all hypotheses. The Mann-Whitney test confirmed that the age of respondents significantly affects the assessment of work organisation and communication between the clinic and the patient (H1 and H2). Furthermore, the obtained Spearman correlation values confirmed that patient satisfaction with the clinic’s services increases with the patient’s age (H3).
Satisfaction levels of patients attending the outpatient department of a tertiary care center of India
(Publishing Office of the University of Rzeszow, 2023-12) Kumar, Vijay; Biswas, Ratnadeep; Ojha, Vishnu S.; Kaushal, Kishore
Introduction and aim. Any hospital’s outpatient department (OPD) is regarded as the storefront of the facility, and patient satisfaction is an important measure of healthcare quality. Hence, this cross-sectional study was conducted in different OPDs at a tertiary care center. Material and methods. Two hundred patients were recruited, and structured personal interviews were conducted with questions based on the Patient Satisfaction Questionnaire Short Form (PSQ-18). T-tests and analysis of variance (ANOVA) were used to compare satisfaction scores between variables. Results. Upon analysis, 86% of the patients rated their overall experience as either ‘very good’ or ‘good’. Interpersonal manners (mean score±SD; 4.60±0.55), communication (4.39±0.66), general satisfaction (4.03±0.79), and technical qualities (3.86±0.57) were the domains in which the patients were most satisfied, while time spent with the doctor (3.77±0.89), accessibility and convenience (3.77±0.67), and financial aspects (3.37±0.83) were the areas that lagged. Conclusion. Satisfaction scores were found to vary significantly with gender, age, waiting times, and the number of visits per day. Regular patient satisfaction surveys should be conducted in all hospitals for devising interventions to provide patients with the best possible care.